David W. Bohy, SPHR:
David is widely recognized as an expert in organizational development,
customer service, quality improvement, management development, strategic
planning & human resource management. David is Vice President of The Essex
He has served as a human resource executive in hospitals, healthcare
systems, and the computer industry, as well as teaching in the management
programs at Clark University, Harvard University/Radcliffe College, &
Isabel L. Jackson:
Isabel specializes in business and medical office administration and
customer service. She is a partner in The Essex Group, and serves as
the firm's Vice President of Administration. Isabel is known for her
speaking engagements on customer service telephone techniques.
Also a practicing nurse, Isabel has an extensive background in medical
practice in hospitals, private practices and long-term care facilities.
Her experience spans oncology, OB/GYN, pediatrics and geriatrics where she
has both clinical and administrative experience. Her business
background covers public, privately held and not-for-profit organizations.
James J. Jackson:
Jim is an advisor to management, executive coach and public speaker who
specializes in helping clients sharpen their goals to motivate and
accelerate positive change.
Jim's diversified business experience gives him a rare insight into the
balances that must be struck in a successful enterprise. Jim is the
President and CEO of The Essex Group.
Jim's recent clients include not-for-profit, retail, banking, health
care, insurance, professional and personal services, manufacturing,
software development, education and business and trade associations.
He is a member of The Institute of Management Consultants, of Sales and
Marketing Executives International and is a life member of the
International Association of Coaches.