Since 1986 . . . Trusted Insight and Advice

                       We help businesses achieve excellence


The Healthcare Leadership Institute

Our Mission:

  We partner with healthcare providers to tangibly improve

 healthcare delivery and patient care.

Healthcare Industry Concerns:

Our recent survey indicates these major issues on the minds of healthcare executives:


Increasing Revenues

Reducing Expenses

Maintaining Healthcare Quality

Improving Patient's Satisfaction


Here are some of the ways The Healthcare Leadership Institute can help:

Increasing Revenues

  • Improving relationships with physicians - services and communications

  • Increasing strategic focus and effective action on those activities that have the highest impact on revenue - alignment of hospital resources

  • Introducing new high-potential services

  • Improving customer services - increase patient and referral source loyalty

Reducing Expenses

  • Improving recruiting and selection of staff - decreasing overtime and temporary staff usage

  • Improving retention of your best employees - decreasing replacement costs

  • Reviewing and updating compensation and benefits programs for cost effectiveness

  • Restructuring the organization for greater efficiency

Maintaining & Improving Healthcare Quality & Patient's Satisfaction

  • Improving customer services - developing staff competencies, establishing service standards and improving consistency

  • Improving your key business processes by developing quality improvement teams (may also increase revenue and decrease expenses)

  • Updating employee performance standards, competency expectations, appraisal, and development

  • Driving focused action to improve employee and customer survey results

                              Contact us at: Healthcare Leadership Institute (860) 399-4431

or email:

Our Healthcare Leadership Institute Team Profile:

David W. Bohy, SPHR:


David is widely recognized as an expert in organizational development, customer service, quality improvement, management development, strategic planning & human resource management. David is Vice President of The Essex Group.


He has served as a human resource executive in hospitals, healthcare systems, and the computer industry, as well as teaching in the management programs at Clark University, Harvard University/Radcliffe College, & Bryant College.

Isabel L. Jackson:

Isabel specializes in business and medical office administration and customer service.  She is a partner in The Essex Group, and serves as the firm's Vice President of Administration.  Isabel is known for her speaking engagements on customer service telephone techniques.

Also a practicing nurse, Isabel has an extensive background in medical practice in hospitals, private practices and long-term care facilities.  Her experience spans oncology, OB/GYN, pediatrics and geriatrics where she has both clinical and administrative experience.  Her business background covers public, privately held and not-for-profit organizations.

James J. Jackson:

Jim is an advisor to management, executive coach and public speaker who specializes in helping clients sharpen their goals to motivate and accelerate positive change.

Jim's diversified business experience gives him a rare insight into the balances that must be struck in a successful enterprise.  Jim is the President and CEO of The Essex Group.

Jim's recent clients include not-for-profit, retail, banking, health care, insurance, professional and personal services, manufacturing, software development, education and business and trade associations.  He is a member of The Institute of Management Consultants, of Sales and Marketing Executives International and is a life member of the International Association of Coaches.



  The Essex Group   353 Spencer Plains Road, Westbrook, CT  06498   860-399-4431