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Text Box: Text Box: The Healthcare Leadership Institute A Division of the Essex Group A division of The Essex Group   •   22 Main Street    •   Centerbrook, CT 06409   •    860-767-1830    •    www.TheEssexGroup.com    

Text Box: Coaching for Better Outcomes! Text Box:                                                                          

Text Box: Objectives Learn and demonstrate coaching skills, e.g., effective listening, sensitivity to others, feedback versus criticism, and self management Understand and describe attributes of one's behavioral style and its impact on personal and organizational goals Demonstrate the ability to adapt one's behavioral style to influence and improve relationships To practice relations & team building skills Text Box: Ongoing coaching Course facilitators will provide on-going monthly  support through one-to-one coaching for participants for 90 days to ensure skills are incorporated into daily practice.  Additional coaching is an available option.   Additional coaching is an available option. Text Box: Focus Imagine your horror if you saw a first year medical student put in a central line unsupervised on the first day in the  hospital!  Not a good feeling! Yet, each day we send some of our best clinicians to the front line to coach their colleagues without adequate training or coaching experience.  It’s no wonder that organizations struggle to get patient satisfaction scores from “good” to “excellent.”  Researchers have found many of our current leaders in healthcare lack the core essential skills needed to coach effectively. We have developed and tested an intensive program to teach healthcare leaders how to coach their colleagues in performance improvements that promote excellent service and improved outcomes. Text Box: Special features · High facilitator to learner ratio · Participants receive feedback from facilitators and colleagues · Facilitators have extensive coaching and instruction experience Text Box: Follow-up Additional monthly sessions can be scheduled to cover the following or other relevant topics: Team building and delegation Conflict resolution Time management Leading change Performance management Customer service Text Box:        A    Assess

Text Box:           I   Implement

Text Box:       S   Sustain

Text Box: Our proven A.I.M.S.TM Process is designed to accomplish your goals               Step 1 Step 2                       Step 3                 Step 4 Text Box:         M    Measure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Text Box: Expected outcomes Greater physician and employee engagement in the organization creating motivation to go the extra mile Improved patient outcomes and satisfaction Increased ability to attract and retain high performance clinicians Increased revenues

 

 

 

 

 

 

 

 

 

 

 

GUIDING     BUILDING   SUSTAINING 

 

  The Essex Group   22 Main Street, Centerbrook, CT  06409  info@theessexgroup.com   860-767-1830